š„ Supported formats: MP4, MOV, M4V, WAV, MP3.
Let us know if you need support for other formats. We are always looking to improve our feature set and roadmap.
š Ideal format: Files under 10GB of size, H.264, and 10 Mbps bitrate.
We work with proxies (HD and higher), not high-resolution files. For files with a higher bitrate or larger size, we typically need to re-encode them, which may cause sometimes network instability or disconnections. Additionally, please ensure you're using one of the supported formats listed above before uploading content.
š« Free Plan Limitations and Upgrade Options
If you are using the free plan, please ensure that your video file is under 30 minutes in durationā this is a strict limitation for free-tier users and it will trigger an error message (403).
To process longer videos or access higher capacity limits, you will need to upgrade to a paid plan. You can review available pricing options and feature tiers at https://imaginario.ai/pricing/.
For organizations requiring extended limits, custom integrations, or enterprise-grade support, please contact [email protected] to request a tailored Enterprise package.
š±Ā Corrupted files.
Sometimes files uploaded on Imaginario AI can give a message like ā400 Bad Request errorā or a āFailed Processingā message.
This issue is likely due to a corrupted file, meaning it has become damaged or incomplete, which makes it difficult or impossible to process with our AI systems.
To troubleshoot, try uploading another version of the file or use a different file altogether.
These are typically files that have been pirated or illegally ripped, incompletely downloaded, improperly transferred, affected by storage media issues, viruses or malware, improper shutdowns, disk errors, codec problems, or improperly re-encoded.